THE SERVICE PROFIT CHAIN
By: Heskett,James L.,Sasser,W. Earl.
Contributor(s): Schlesinger,Leonard A.
Material type:
BookPublisher: Free Press, New York 1997Description: xvii,300.ISBN: 0684832569.Subject(s): Customer Services | Customer Satisfaction | Employ LoyaltyDDC classification: 658.812 | H461S
| Item type | Current location | Collection | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
Books
|
PK Kelkar Library, IIT Kanpur | General Stacks | 658.812 H461S (Browse shelf) | Available | A147237 |
Total holds: 0
There are no comments for this item.